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Terms & Conditions

REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.

Any changes/revisions requested after the logo designs are finalized will be treated as a new order and charged separately.

REFUND POLICY

Designized’s refund policy will be nil if;

  • You selected a special package for a project or service provided by a company.
  • The company presented a Initail design concept, and you approved it.
  • You requested revisions to the Initail design concept.
  • The project or service was cancelled due to reasons unrelated to the company.
  • The company has not been contacted for more than two weeks since the project started.
  • You or someone involved in the project violated the company's policies or policy.
  • Other company or designer has been approached for the same project.
  • The creative brief provided to the company was missing essential information necessary for the project.
  • You requested a complete change of design that was not included in the original project agreement.
  • The deadline to request a refund from the company has passed, and you are no longer eligible for one.
  • The company is shutting down, changing its name, or shifting its focus to a different line of business.
  • No refund can be claimed/processed once after the final files have been delivered to you following your request.
  • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
  • The client will not be entitled to any refunds after 15 days, from the date of purchase.
  • Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refunds under any circumstances.
  • In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
  • Money-back guarantee will only be applicable if the initial designs are completely rejected by the client. If the said client(s) wants additional design concepts and/or requests amendments/modifications in the original design, and requests refund (cancellation) on the placed order after this point, then Designized will be entitled to deduct 33% of total billing amount for costs incurred in delivery of services, which includes processing fee and management/service charges.

Note: Designized holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Designized. The company will be the rightful owner of the designs.

CLAIM YOUR REFUND

To have your refund, follow the following steps:

You can claim your refund by:

  • Dialing our Toll Free Number # 518-444-2820
  • Live Chat. Click here to start chat now
  • Sending us an Email.

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by Designized, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

QUALITY ASSURANCE POLICY

We do our best to meet your requirements and our designers do their best to fulfill your expectations.

We believe in providing best designs and each of our designs is well researched and well crafted.

100% SATISFACTION GUARANTEE

  • Our unlimited revisions policy is to make sure that you are 100% satisfied.
  • We aim at exceeding your expectations and strive to accomplish it.
  • We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

DELIVERY POLICY

  • The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
  • The turnaround time will be according to the package, the minimum time required is 2 business days.
  • In case of urgent order, contact our customer support team.

RECORD MAINTENANCE

Designized keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.

COMMUNICATION POLICY

  • Designized will not be responsible for any communication done via any other Email or any numbers not provided by us or given on our official website.
  • We are not responsible for any damages caused due to other contact details not provided by us.
  • We take full responsibility of all the information provided through our official domains.